GENESYS EXAM GCX-SCR PRICE EXAM PASS FOR SURE | GCX-SCR: GENESYS CLOUD CX: SCRIPTING CERTIFICATION

Genesys Exam GCX-SCR Price Exam Pass For Sure | GCX-SCR: Genesys Cloud CX: Scripting Certification

Genesys Exam GCX-SCR Price Exam Pass For Sure | GCX-SCR: Genesys Cloud CX: Scripting Certification

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Genesys Cloud CX: Scripting Certification Sample Questions (Q53-Q58):

NEW QUESTION # 53
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

  • A. Blind Transfer
  • B. Consult Transfer
  • C. Invoke Secureflow
  • D. Schedule Callback

Answer: B

Explanation:
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.


NEW QUESTION # 54
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

  • A. Groups
  • B. Workgroups
  • C. Rooms
  • D. Roles

Answer: D

Explanation:
In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.


NEW QUESTION # 55
Select the categories of Prompts in Architect. (Choose two.)

  • A. Menu
  • B. System
  • C. Data
  • D. User

Answer: B,D

Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.


NEW QUESTION # 56
Which of the following best defines the ACD evaluation method Best Available Skills?

  • A. Matches the interaction to the first available agent who has all of the requested skills.
  • B. Looks for the first available agent and ignores any skill requirements.
  • C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

Answer: A


NEW QUESTION # 57
Every script page has a horizontal stack container placed in it by default.

  • A. True
  • B. False

Answer: B

Explanation:
In Genesys Cloud CX, every script page does not have a horizontal stack container placed in it by default.
While horizontal stack containers are available and can be added to organize content horizontally, they are not automatically included on every script page. The default setup for a new page is typically empty, allowing the script designer to add components and containers as needed.


NEW QUESTION # 58
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